•
•
•
•
•
•
1
•
•
2
•
•
3
•
•
4
•
•
5
•
•
6
•
•
7
•
•
8
•
•
9
•
•
10
•
•
11
•
•
12
•
•
13
•
•
14
•
•
15
•
•
16
•
•
•
•
•
•
•
•
•
•
1
•
•
2
•
•
3
•
•
4
•
•
5
•
•
6
•
•
7
•
•
8
•
•
9
•
•
10
•
•
11
•
•
12
•
•
13
•
•
14
•
•
15
•
•
16
•
•
•
•
•
•
•
•
1
•
•
2
•
•
3
•
•
4
•
•
5
•
•
6
•
•
7
•
•
8
•
•
9
•
•
10
•
•
11
•
•
12
•
•
13
•
•
14
•
•
15
•
•
16
•
•
•
•
•
•
•
•
•
•
1
•
•
2
•
•
3
•
•
4
•
•
5
•
•
6
•
•
7
•
•
8
•
•
9
•
•
10
•
•
11
•
•
12
•
•
13
•
•
14
•
•
15
•
•
16
•
•
17
•
•
18
•
•
19
•
•
20
•
•
21
•
•
22
•
•
23
•
•
24
•
•
25
•
•
•
•
•
•
•
•
•
•
•
1
•
•
2
•
•
3
•
•
4
•
•
5
•
•
6
•
•
7
•
•
8
•
•
9
•
•
10
•
•
11
•
•
12
•
•
13
•
•
14
•
•
15
•
•
16
•
•
17
•
•
18
•
•
19
•
•
20
•
•
21
•
•
22
•
•
23
•
•
24
•
•
25
•
•
26
•
•
27
•
•
28
•
•
29
•
•
30
•
•
•
•
•
•
About Me
A passionate Product and Operations enthusiast with a strong blend of business acumen and technical expertise. While coming from a non-technical background, I have acquired robust technical skills like SQL, Jira, and documentation management, enabling me to bridge the gap between business and technology seamlessly. Proficient in product and project management, I am a self-motivated, adaptable professional who thrives on creating value and driving growth.
Technical Skills
Data Analysis & Management
SQL
Excel/Google Sheets
Google Analytics
Data Analysis & Management
SQL
Excel/Google Sheets
Google Analytics
Data Analysis & Management
SQL
Excel/Google Sheets
Google Analytics
Project and Product Management
Jira: Project tracking and agile management
Asana: Task and project management
Confluence: Documentation and knowledge sharing
Figma: UI/UX wireframing and prototyping
Framer: Interactive design for project showcases
Project and Product Management
Jira: Project tracking and agile management
Asana: Task and project management
Confluence: Documentation and knowledge sharing
Figma: UI/UX wireframing and prototyping
Framer: Interactive design for project showcases
Project and Product Management
Jira: Project tracking and agile management
Asana: Task and project management
Confluence: Documentation and knowledge sharing
Figma: UI/UX wireframing and prototyping
Framer: Interactive design for project showcases
Customer Relationship and Communication Tools
CRM Tools (HubSpot, Salesforce)
Intercom: Customer support and engagement
Zoho CRM: Customer data and sales management
Customer Relationship and Communication Tools
CRM Tools (HubSpot, Salesforce)
Intercom: Customer support and engagement
Zoho CRM: Customer data and sales management
Customer Relationship and Communication Tools
CRM Tools (HubSpot, Salesforce)
Intercom: Customer support and engagement
Zoho CRM: Customer data and sales management
Data Visualization
Tableau
Google Data Studio: Dashboards and reporting
Data Visualization
Tableau
Google Data Studio: Dashboards and reporting
Data Visualization
Tableau
Google Data Studio: Dashboards and reporting
Collaboration Tools
Slack: Team communication
Google Workspace: Email, documents, and collaboration tools
Microsoft Office Suite
Collaboration Tools
Slack: Team communication
Google Workspace: Email, documents, and collaboration tools
Microsoft Office Suite
Collaboration Tools
Slack: Team communication
Google Workspace: Email, documents, and collaboration tools
Microsoft Office Suite
Business & Analytical Skills
Growth and Conversion Strategy
A/B Testing and Experimentation
Process Optimization
Customer Journey Mapping
KPI and Metrics Tracking
Growth and Conversion Strategy
A/B Testing and Experimentation
Process Optimization
Customer Journey Mapping
KPI and Metrics Tracking
Growth and Conversion Strategy
A/B Testing and Experimentation
Process Optimization
Customer Journey Mapping
KPI and Metrics Tracking
My Work Experience
APM, Clapingo
Aug 2024 - now
Leading cross-functional teams to optimize user experience, improve platform efficiency, and drive revenue growth.
Spearheaded the implementation of a revenue-focused product structure, resulting in a 20% increase in conversion rates and a 30% reduction in operational costs.
Managing product development from ideation to execution, ensuring timely delivery and alignment with business objectives.
APM, Clapingo
Aug 2024 - now
Leading cross-functional teams to optimize user experience, improve platform efficiency, and drive revenue growth.
Spearheaded the implementation of a revenue-focused product structure, resulting in a 20% increase in conversion rates and a 30% reduction in operational costs.
Managing product development from ideation to execution, ensuring timely delivery and alignment with business objectives.
APM, Clapingo
Aug 2024 - now
Leading cross-functional teams to optimize user experience, improve platform efficiency, and drive revenue growth.
Spearheaded the implementation of a revenue-focused product structure, resulting in a 20% increase in conversion rates and a 30% reduction in operational costs.
Managing product development from ideation to execution, ensuring timely delivery and alignment with business objectives.
Business Operations Manager, Clapingo
Nov 2022 - Sep 2024
Streamlined workflows and implemented quality assurance policies, boosting customer satisfaction by 30% and reducing processing times by 15%.
Developed comprehensive training programs, improving team productivity by 35% and lowering turnover rates from 17% to 4%.
Oversaw operations and customer success, ensuring seamless service delivery and adherence to SLAs.
Business Operations Manager, Clapingo
Nov 2022 - Sep 2024
Streamlined workflows and implemented quality assurance policies, boosting customer satisfaction by 30% and reducing processing times by 15%.
Developed comprehensive training programs, improving team productivity by 35% and lowering turnover rates from 17% to 4%.
Oversaw operations and customer success, ensuring seamless service delivery and adherence to SLAs.
Business Operations Manager, Clapingo
Nov 2022 - Sep 2024
Streamlined workflows and implemented quality assurance policies, boosting customer satisfaction by 30% and reducing processing times by 15%.
Developed comprehensive training programs, improving team productivity by 35% and lowering turnover rates from 17% to 4%.
Oversaw operations and customer success, ensuring seamless service delivery and adherence to SLAs.
CS Executive , Clapingo
Aug 2021 - Nov 2022
Microsoft and Google suits, Calendly, Loom, Freshdesk.
Excelled as a customer support executive, recognized as a team leader and strategist, and promoted to operations manager.
Developed and implemented a robust training program, enhancing onboarding efficiency by 50% and team productivity by 35% .
Facilitated effective communication between customer support and operations teams, driving improvements in service delivery.
Acted as a single point of contact for customer escalations, ensuring timely resolutions and meeting customer SLA commitments.
CS Executive , Clapingo
Aug 2021 - Nov 2022
Microsoft and Google suits, Calendly, Loom, Freshdesk.
Excelled as a customer support executive, recognized as a team leader and strategist, and promoted to operations manager.
Developed and implemented a robust training program, enhancing onboarding efficiency by 50% and team productivity by 35% .
Facilitated effective communication between customer support and operations teams, driving improvements in service delivery.
Acted as a single point of contact for customer escalations, ensuring timely resolutions and meeting customer SLA commitments.
CS Executive , Clapingo
Aug 2021 - Nov 2022
Microsoft and Google suits, Calendly, Loom, Freshdesk.
Excelled as a customer support executive, recognized as a team leader and strategist, and promoted to operations manager.
Developed and implemented a robust training program, enhancing onboarding efficiency by 50% and team productivity by 35% .
Facilitated effective communication between customer support and operations teams, driving improvements in service delivery.
Acted as a single point of contact for customer escalations, ensuring timely resolutions and meeting customer SLA commitments.
Certification
Google Project Management
Google Project Management
2024
2024
IBM SQL
IBM SQL
2025
2025
My Achievements
Received the ‘Employee of the Year’ award 2024 for exceptional performance and innovative contributions to the company’s strategic initiatives.
Improved operational efficiency by 30% through the implementation of streamlined processes and advanced project management software.
Received 2 promotions, to co- managerial levels, in less than 18 months.
Received the ‘Employee of the Year’ award 2024 for exceptional performance and innovative contributions to the company’s strategic initiatives.
Improved operational efficiency by 30% through the implementation of streamlined processes and advanced project management software.
Received 2 promotions, to co- managerial levels, in less than 18 months.
Received the ‘Employee of the Year’ award 2024 for exceptional performance and innovative contributions to the company’s strategic initiatives.
Improved operational efficiency by 30% through the implementation of streamlined processes and advanced project management software.
Received 2 promotions, to co- managerial levels, in less than 18 months.
My Interests
I engage in strength training to maintain control over my mind and body, while fostering focus and discipline in my life.
Reading Mystery and Self-Growth Novels excites me to discover intricate details and inspires continuous self-improvement.
Music helps to create a self-care space where I reconnect with myself and find creative inspiration.
I engage in strength training to maintain control over my mind and body, while fostering focus and discipline in my life.
Reading Mystery and Self-Growth Novels excites me to discover intricate details and inspires continuous self-improvement.
Music helps to create a self-care space where I reconnect with myself and find creative inspiration.
I engage in strength training to maintain control over my mind and body, while fostering focus and discipline in my life.
Reading Mystery and Self-Growth Novels excites me to discover intricate details and inspires continuous self-improvement.
Music helps to create a self-care space where I reconnect with myself and find creative inspiration.